FAQs

Yes, we do wholesale shipping and exports to most countries. Contact Us for more information about your country.

Average shipping takes 14 - 30 days depending on your port of delivery. We do offer an exact delivery time after your order has been shipped.

We use multiple shipping companies but mainly MAERSK, MSC or CGA CGM. Depending on shipping schedules, we could use other shipping companies.

We do ship timely, unless otherwise. In the event of a major delay (more than 30 days) a mutual compensation shall be agreed upon with the buyer.

We provide the following shipping documents:

• 3 copies OCEAN BILL OF LADING MARKED "FREIGHT PREPAID" AND CLEAN ON BOARD
• 3 copies MASTER BILL OF LADING
• 3 copies CERTIFICATE OF ORIGIN
• 2 copies HEALTH & PHYTOSANITARY CERTIFICATE
• 2 copies INSPECTION CERTIFICATE FOR QUALITY AND QUANTITY (SGS)
• 3 copies COMMERCIAL INVOICE
• 3 copies PACKING LIST
• 3 copies INSURANCE CERTIFICATE COVERING 110% OF THE TOTAL INVOICE VALUE
• 2 copies NON-WOOD PACKING CERTIFICATE
• 2 copies PRODUCTION LIST

We provide insurance coverage for every shipment. The insurance shall not be more than 100% of the total value of the order.

We do accept T/T (Telegraphic Bank Transfers), Cash & Escrow payments.
Payment Policy Update: We no longer accept L/C payments for new orders. Existing contracts having L/C (Letter of Credit) as payment method, shall be honored till expiration with no renewal clause.

Yes, each payment has an ID and record in our database. We provide payment receipts and keep records for each payment.

All payments must be paid following instructions on the Payment Instructions.
We guarantee every payment sent to us directly, this guarantee is sealed with a payment record and receipt.

This depends on the payment type. Bank transfers take an average of 5-7 business days.

• 1. Buyer requests a quote from us.
• 2. An official price quote is sent to the buyer.
• 3. Buyer accepts quote and trade terms, sends a purchase order (PO).
• 4. We will accept the purchase order send a contract / Proforma Invoice and payment instructions (PI) to the buyer.
• 5. Buyer makes payment as instructed.
• 6. We confirm payment and issue a payment receipt.
• 7. Packing starts
• 8. Goods are inspected and shipped.
• 9. Buyer receives shipping documents.
• 10. Buyer receives goods and sends a confirmation to us.